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Privacy Policy

Brooks Instrument, LLC (“Brooks Instrument,” “we,” “us” or “our”) respects your personal privacy and is committed to adhering to the applicable privacy and data protection laws and industry guidelines. This privacy policy (“Privacy Policy”) describes how we handle the personal information that you to provide to us on this website (the “Website”), information collected through your use of this Website and information obtained from our approved partners and other reliable sources. This Privacy Policy applies only to the Website and not to any third-party sites that may be accessible from here.

This Privacy Policy applies, in general, to all websites operated by or on behalf of Brooks Instrument and its business units worldwide. However, you should see the applicable terms of each business unit website for the specific terms of use for each website.

After reading this Privacy Policy, which is incorporated into and is a part of this Website’s Terms and Conditions, you will know:

  1. What information Brooks Instrument collects from you and how they use it
  2. What choices you have about how Brooks Instrument treats your information
  3. How Brooks Instrument protects your privacy
  4. What Brooks Instrument does about children visiting this Website
  5. How you can contact Brooks Instrument
  6. Changes in the Privacy Policy

1. Information Brooks Instrument Collects From You and How They Use It 

By using Brooks Instrument’s Website or providing personal information to us, you are consenting to the collection, use and disclosure of your personal information described in this Privacy Policy.

If you do not consent to the collection, use and disclosure of your personal information as described in this Privacy Policy, do not use the Brooks Instrument Website or contact Brooks Instrument pursuant to Section 5 below.

Like many other web sites, we actively collect information from our visitors both by asking specific questions on this Website and by permitting you to communicate directly with us via e-mail, “Live Chat,” blog comments or other methods made available to you on our Website. Some of the information that you submit may be personally identifiable (that is, information that can be uniquely identified with you, such as your name, address, e-mail address, phone number, etc.). When you visit the Web Site, we will not collect any personally identifiable information about you unless you provide it to us voluntarily. Brooks Instrument uses this information for the purposes for which you provide it. For example, if you provide your resume to Brooks Instrument for purposes of obtaining employment, the resume will be used for activities related to your potential employment.

Some of the information we collect depends on the settings on your web browser. Please check your web browser if you want to learn what information your browser sends or how to change your settings. In addition to the information sent by your web browser, as you navigate through a web site, certain information can be passively collected (that is, gathered without you actively providing the information) using various technologies and means, such as navigational data collection.

Like most web site operators, we and our approved partners use cookies, local shared objects (or any other successor tracker technology), and pixel tags that automatically receive and track certain data about how you and other visitors interact with our Website, preferences expressed and settings chosen. For example, we may collect information about the technology you use (such as browser, type of computer, operating systems, and Internet service providers) and server log data (such as access dates and times, online features or pages viewed, system activity, and the third-party site or service you were using before interacting with our Website). These technologies are described in more detail below.

“Cookies” are small text files that are stored on your browser or device by websites, mobile apps, online media and advertisements. There are different types of cookies. Cookies served by the entity that operates the website or app you are visiting or using are called “first party cookies” (so cookies served by Brooks Instrument while you are using our Website are first party cookies). Cookies served by companies that are not operating the website or app you are visiting or using are called “third party cookies” (so, we may allow an advertiser to set a cookie on your computer via our Website while you visit our Website, and that would be a third party cookie). Cookies may also endure for different periods of time. “Session Cookies” only last only as long as your browser or app is open. These are deleted automatically once you close your browser or app. Other cookies are “persistent cookies” meaning that they survive after your browser or app is closed (for example, they may recognize your computer when you re-open our online services).

“Local shared objects” (also called Flash cookies or HTML5 cookies) and any other successor technology refers generally to the collection of cookie-like data stored on a browser or computer by web sites, ads, or third parties.

“Pixel tags” (also called beacons or pixels) are small blocks of code installed on (or called by) a web page, app or advertisement which can retrieve certain information about your device and browser, including device type, operating system, browser type and version, web site visited, time of visit, referring web site, IP address, and other similar information (including the small text file (the cookie) that uniquely identifies the device). Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner.

The following table sets out the different categories of cookies and similar technologies that our Website, electronic communications, and advertisements may use and why we use them:

Cookie Types



These cookies and technologies tell us when you’re using our Website so we can show you the appropriate features and content such as your account information, purchase history and to edit your account settings.

Security and Website Integrity

These cookies and technologies support or enable security features to help keep our Website safe and secure. For example, they enable us to remember when you are logged into a secure area of our Website and help protect your account from being accessed by anyone other than you.

Online Service Features

These cookies and technologies provide functionality that help us deliver products and services. For example, cookies help you log in by pre-filling fields. We may also use these cookies and similar technologies to help us provide you and others with social plugins (for example, Facebook, YouTube, LinkedIn) and other customized content and experiences.

Analytics and Research

These cookies and technologies are used to understand, improve and research our Website, and better understand the interests of people who interact with our Website. For example, we and our approved partners may use these cookies and technologies to understand how you are using Website features, and segmenting audiences for feature testing. We and our partners may use these technologies and the information we receive to improve and understand how you use and interact with our Website, communications and advertisements.

For example, our Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to analyze use patterns and may collect information about your use of our Website. More information on Google Analytics can be found here:


These cookies and technologies are used to deliver relevant ads, and track ad campaign performance and efficiency. For example, we and our approved ad partners may rely on information gleaned through these cookies and technologies to serve you ads that may be interesting to you on other web sites and apps. Similarly, our partners may use a cookie or other technology to determine whether we have served an ad and how it performed, or to provide us with information about how you interact with them. One way we do so is by allowing network advertising companies with whom we work to place their own cookies when an individual visits our Website. This enables the network advertising company to recognize individuals who have previously visited our Website. When the individual visits a third-party web site on which that network advertising company has purchased ad space, the advertising company can then recognize the individual’s interest in our products and services and deliver one of our advertisements.

For example, our Website uses two Google Analytics Advertising Display Features, which collect information through cookies and similar technologies: Remarketing with Google Analytics and Demographics and Interests reporting. If you would like to opt-out of having your data used by these cookies, please use the Google Analytics opt-out available here:

For more information about interest-based ads, or to opt out of having your web-browsing information used for behavioral advertising purposes by those network advertising companies that honor such requests, please visit: (if you are in the United States) or (if you are in Europe).


To the extent required by applicable law, whenever Brooks Instrument collects personal information on the Brooks Instrument Website, Brooks Instrument will:

  • provide timely and appropriate notice to you about its data practices;
  • collect, use, disclose and transfer your personal information only with your consent, which may be express or implied, depending on the sensitivity of the personal information, legal requirements, and other factors;
  • collect your personal information only for specific, limited purposes. The information we collect will be relevant, adequate and not excessive for the purposes for which it is collected;
  • process your personal information in a manner consistent with the purposes for which it was originally collected or to which you have subsequently consented;
  • take commercially reasonable steps to ensure that your personal information is reliable for its intended use, accurate, complete, and, where necessary, kept up-to-date;
  • not use your personal information for direct marketing purposes without giving you an opportunity to “opt-out”; and
  • take appropriate measures, by contract or otherwise, to provide adequate protection for personal information that is disclosed to a third party or transferred to another country, including transfers within Brooks Instrument.


We may also receive information from other sources and combine it with information we collect through our Website. For example, we may obtain information about you from commercially available sources such as data aggregators and public databases. This information may include your name, demographic information, interests and publicly-observed data (such as from social media and shopping behavior).


Brooks Instrument retains the personal information collected on the Website as long as necessary to provide the services, products and information you request or as permitted by applicable law.

Disclosure of Personal Information

We may disclose personally identifiable information you provide via this Website to third parties, but only:

  • to contractors who support our business, in which case we will require such third parties to agree to use the information for the same purposes;
  • to respond to law enforcement requests, where required by applicable laws, court order or governmental regulations;
  • in the event of a sale, merger, liquidation, dissolution, reorganization, assignment or other transfer of our business to which the information relates, in which case we will require any such buyer to agree to treat it in accordance with this Privacy Policy and use it for the same purpose; or
  • in situations involving threats of physical safety of any person.

We do not otherwise distribute to third parties your personally identifiable information. However, we will have no liability for disclosure of information obtained due to errors in transmission or the unauthorized intervention of third parties.

We may provide aggregate statistics about our customers, sales, online traffic patterns, and related information to reputable third parties, but these statistics will not include any personally identifying information.

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf on our Website and across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, pixel tags, and other technologies to identify your computer when you use our Website and interact with our electronic communications and ads, as well as when you visit other web sites and services. Data collected and maintained by such third-party ad providers will be subject to the terms of use and privacy policies of those providers.

We may transfer the information described in this Privacy Policy to, and process and store it in, the United States and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your information in accordance with this Privacy Policy.


2.            Choices You Have About How Brooks Instrument Uses Your Information

We strive to provide you with as many choices and as much control as possible regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

You may also send us an e-mail message at to request access to, correct or delete any personal information that you have provided to us. To protect your privacy, we will only respond to e-mail messages sent from the e-mail account you used to set up your account. Should you elect to have your information deleted, we will also delete your user account.

If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of this Website may then be inaccessible or not function properly.

DO NOT TRACK: Some web browsers may transmit “do-not-track” signals to web sites with which the browser communicates. Our Website does not currently respond to these “do-not-track” signals.

If you do not want any information collected, then you should choose not to use the Brooks Instrument Website.


3.            How Brooks Instrument Protects Your Information

We work hard to protect your personal information. Brooks Instrument will not sell personal information collected from its Website to mailing list brokers without your express consent. All information is stored within a secured database that is not accessible to the outside world. Resumes are stored on file systems that are not publicly accessible. All Brooks Instrument servers are protected behind both hardware and software firewalls. Low-level access to all information is restricted to authorized support personnel only.

The safety and security of your information also depend on you.  Never share your password with anyone else, notify us promptly if you believe your password security has been breached, and remember to log off of this Website before you leave your computer.

This Website contains links to other web sites operated by third parties that may be of interest to you. We cannot control these third-party sites, which may collect personal information from you. When you follow a link and leave this Website, you do so at your own risk. We encourage you to read that party’s privacy policy or contact them directly regarding their privacy practices.


4.            What Brooks Instrument Does About Children Visiting This Website

This Website is not intended for children under the age of 13. We will not knowingly collect information from Website visitors in this age group. We encourage parents to talk to their children about their use of the Internet and the information they disclose online. If your child has submitted personal information and you would like to request that such information be deleted from our records, you may do so by using the feedback mechanisms provided at the Brooks Instrument Website, by clicking on the feedback link or by writing us at the address set forth in Section 5 below.


5.            How You Can Contact Brooks Instrument

If you have any questions, comments or concerns about this Privacy Policy or the information practices of this Website, please contact us at:

Brooks Instrument, LLC
Attn: Global Marketing Communications
407 West Vine Street
Hatfield, PA  19440-0903 USA
Toll-Free (USA):  888-554-FLOW
Outside USA: +1-215-362-3500

6.            Changes In The Policy

Brooks Instrument reserves the right to update or modify this Privacy Policy, at any time and without prior notice, by posting the revised version of this Privacy Policy on this Brooks Instrument Website. If we modify this Privacy Policy, the modifications will only apply to personal information we collect after we have posted the revised Privacy Policy on this Website.