When it's time for instrument calibration or repair, contact one of our Brooks Factory Certified Service centers around the globe. Nobody knows your device better than our trained technicians, field service and applications engineering professionals. The goal of our worldwide rapid response procedures is to minimize your downtime.
All devices being returned to a Brooks Instrument facility must be assigned a Return Material Authorization number (RMA #) and have a signed decontamination form affixed to the exterior of the package.
To obtain an RMA # number, please contact the respective Service Coordinator via the information listed further below on this page.
Click here for Decontamination Form
Please call the Support Center at our facility in Shanghai to request an RMA.
Please call the Support Center at our facility in Tokyo to request an RMA.
T: +81 3 5633 7104
Please call the Support Center at our facility in Sungnam City to request an RMA.
T: +82 31 223 2321
Europe, Middle East & Africa
Please contact the Service & Repair Coordinator at our facility in Dresden to request an RMA.
T: +49 (0) 351 21520417
Veenendaal, The Netherlands
Please contact the Service & Repair Coordinator at our facility in Ede to request an RMA.
T: +31 (0) 318 549292