A leading biotechnology company and Brooks Instrument customer noticed some of their bioreactors were experiencing control issues. Knowing mass flow controllers (MFCs) are a critical component in the bioreactor, the process engineer decided to call their Brooks Instrument Account Manager.
Shortly after, the Account Manager arranged for a visit with a Brooks Instrument Field Service Engineer to diagnose the issue. Here is what they learned:
The third-party calibration service provider lacked the expertise - metrology standards, work instructions, equipment and custom software - to accurately calibrate the MFCs. Brooks Instrument Field Service Engineers are trained exclusively on servicing our products.
The third-party calibration service provider calibrated the MFCs using an incorrect reference temperature, inducing accuracy offsets and zero long-term stability performance issues for the MFCs.
The Brooks Instrument Field Service Engineer correctly re-calibrated the MFCs using the same reference standards as when the MFCs were originally manufactured. These standards are tightly controlled by a team of metrologists at Brooks Instrument.
Put your Brooks Instrument MFCs in the hands of those who know them best - choose Brooks Instrument Factory Certified Service.