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Service and Technical Support |
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Supporting you after the sale
Your decision to purchase a Brooks flow meter or flow controller is just the beginning of your customer. Our dedicated Technical Service and Repair Group is always ready to provides after-sale technical, warranty repair as well as a full range of paid services. Our expert staff includes managers, technical service engineers, coordinators, instrument technicians, and calibrators all dedicated to after sales support for our customers.
As a valued Brooks customer, you’ll receive:
- After sales phone support for all products
- Calibration of liquid and gas measurement products to recognized standards (NIST/NMI)
- Calibration of Glass Tube Primary Standards
- Native gas calibrations on N2, Ar, H2, He, and CO2
- Product firmware upgrades
- Field service at customer’s site
- Customer training, product and software
- Refurbishing of Quantim Coriolis products
- Refurbishing of Variable Area products (Rotameters)
- Refurbishing of Thermal Mass Flow products
- Refurbishing of Secondary Electronic products
- 90 Day Warranty on all serviced products
More Info at a Glance:
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Variable Area Meter/Rotameter Services
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Brooks provides full service for glass and metal tube variablearea flow meters. Other services may include scale checks,recalibrations, as-found/as-left calibrations, certification toprimary standards, and complete meter refurbishing. Allmeters are 100% pressure tested and are returned with a 90-day warranty.
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Thermal Mass Flow Services
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Get full service for all thermal mass flow meters and mass flow controllers, including standard calibrations,valve tuning, as-found/as-left calibrations, certificationsto recognized primary standards, and complete meter refurbishing. All meters are 100% pressure and helium leak tested and are returned with a 90-day warranty. Calibrations can be performed with Air, N2, H2, Ar, and CO2 at flowrates up to 2500 slpm for meters and controllers and air calibrations up to 7000 slpm for meters.
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Quantim Precision Mass Flow Service
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Services for Quantim mass flow products include reranging of products, as-found/as-left calibrations, and certification to recognized primary standards. All units are 100% pressure tested and helium leak tested as well as dried internally. All repairs are returned with a 90 day warranty.
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Secondary Electronics
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You also get support for set point controllers, power supplies, and electronic accessories used on and with variable area and thermal mass flow products. Service may include circuit board repair, calibrations, and complete refurbishing of electronic devices.
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Brooks Instrument Global Support Centers
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To provide rapid response and support for your global business, Brooks Instrument operates first class repair facilities in North America, Europe, and Asia. Each location utilizes primary standard calibration equipment to ensure accuracy and reliability for repairs and recalibration.
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Service & Technical Support
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