Repairs & Returns
Global support to meet your needs
Our network of repair facilities is ready to accept your repairs/returns shipment from anywhere on the globe.
Policies vary for each region. Please refer to your region below.
For any repairs or returns concerning the GF Series or any former Celerity, Unit, Mykrolis, and Tylan mass flow meters or mass flow controllers, please click here to submit a RMA request.
More Info at a Glance:
- North, South, & Central America Return Policies
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Return Policies
Our team is standing by to handle your returns quickly and efficiently. However, in order to provide a safe working environment for our employees, we ask that all customers adhere to our returns procedures. These procedures must be followed to meet the legal requirements of applicable U.S. Department of Transportation (DOT) regulations. Failure to follow procedures may result in your refusal of your equipment delivery.
Return procedures and all required forms are provided below. To return equipment, read the appropriate procedure or contact the Brooks Instrument Customer Service Department nearest you:
Global Headquarters (Hatfield, PA): 800-435-4365 or 215-362-3500 between 8:00 a.m. and 5:30 p.m. (EasternTime), Monday through Friday, except holidays. Austin Response Center (Austin, TX): 512-873-8000.
“New-and-unused” vs. “used” equipment
Only equipment that has not been removed from the original shipping package will be considered new and unused.
All other equipment is considered used. Used equipment must be completely decontaminated and cleaned before being returned. All foreign substances that have comein contact with the equipment must be documented.
Download USA Decontamination Sheet
Please obtain an RMA number
A Return Material Authorization (RMA) number must be obtained prior to returning any equipment to Brooks Instrument for any reason. To obtain an RMA number, use our online RMA Tool. - Europe, Middle East, & Africa Return Policies
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Return Policies
Please complete a Repair & Warranty Request Form and an End User Information Form and send both to the attention of our Repair Coordinator (contact information is on the forms). After receipt of these forms, you will be provided an order number (RMA-number).
Please be advised that in compliance with all applicable Export Control Regulations including UN, U.S., EU and local regulations/orders/resolutions in force in our country and/or the country from which the Goods or Service will be exported, we must be informed of the Country of Final Destination, name and address of Your Customer, name and address of the End User and the End Use/Application.
Return procedures and all required forms are provided below. To return equipment, read the appropriate procedure or contact the Brooks Instrument Customer Service Department during business hours:
Brooks Instrument, Ede, The Netherlands: +31 (0) 318 549 300
Repair Coordinator, Ede, The Netherlands: +31 (0) 318 549 292
“New-and-unused” vs. “used” equipment
Only equipment that has not been removed from the original shipping package will be considered new and unused.
All other equipment is considered used. Used equipment must be completely decontaminated and cleaned before being returned. All foreign substances that have come in contact with the equipment must be documented.
Repair & Warranty Request Form
End User Information Form - Asia Return Policies
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Return Policies
Our team is always standing by to handle your returns quickly and efficiently. However, in order to provide a safe working environment for our employees, we ask that all customers adhere to our returns procedures. These procedures must be followed to meet the legal requirements of applicable U.S. Department of
Transportation (DOT) regulations. Failure to follow procedures may result in your refusal of your equipment delivery.
Return procedures and all required forms are provided below. To return equipment, read the appropriate procedure or contact the Brooks Instrument Customer
Service Department during business hours:
Phone 81-3-5633-7105 (Japan) or 82-031-223-2321
(Korea) or contact your local sales representative.
“New-and-unused” vs. “used” equipment
Only equipment that has not been removed from the original shipping package will be considered new and unused.
All other equipment is considered used. Used equipment must be completely decontaminated and cleaned before being returned. All foreign substances that have come in contact with the equipment must be documented.
Please obtain an RMA number
A Return Material Authorization (RMA) number must be obtained prior to returning any equipment to Brooks Instrument for any reason. To obtain an RMA number, contact the Brooks Instrument Customer Service Department, during business hours, at the phone numbers listed above.
