close
Europe, Middle East, & Africa Return Policies
Return Policies
Please complete a Repair & Warranty Request Form and an End User Information Form and send both to the attention of our Repair Coordinator (contact information is on the forms). After receipt of these forms, you will be provided an order number (RMA-number).
Please be advised that in compliance with all applicable Export Control Regulations including UN, U.S., EU and local regulations/orders/resolutions in force in our country and/or the country from which the Goods or Service will be exported, we must be informed of the Country of Final Destination, name and address of Your Customer, name and address of the End User and the End Use/Application.
Return procedures and all required forms are provided below. To return equipment, read the appropriate procedure or contact the Brooks Instrument Customer Service Department during business hours:
Brooks Instrument, Ede, The Netherlands: +31 (0) 318 549 300
Repair Coordinator, Ede, The Netherlands: +31 (0) 318 549 292
“New-and-unused” vs. “used” equipment
Only equipment that has not been removed from the original shipping package will be considered new and unused.
All other equipment is considered used. Used equipment must be completely decontaminated and cleaned before being returned. All foreign substances that have come in contact with the equipment must be documented.
Repair & Warranty Request Form
End User Information Form
For any repairs or returns concerning the GF Series or any former Celerity, Unit, Mykrolis, and Tylan mass flow meters or mass flow controllers, please click here to submit a RMA request.
