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North, South, & Central America Return Policies
Return Policies
Our team is standing by to handle your returns quickly and efficiently. However, in order to provide a safe working environment for our employees, we ask that all customers adhere to our returns procedures. These procedures must be followed to meet the legal requirements of applicable U.S. Department of Transportation (DOT) regulations. Failure to follow procedures may result in your refusal of your equipment delivery.
Return procedures and all required forms are provided below. To return equipment, read the appropriate procedure or contact the Brooks Instrument Customer Service Department nearest you:
Global Headquarters (Hatfield, PA): 800-435-4365 or 215-362-3500 between 8:00 a.m. and 5:30 p.m. (EasternTime), Monday through Friday, except holidays. Austin Response Center (Austin, TX): 512-873-8000.
“New-and-unused” vs. “used” equipment
Only equipment that has not been removed from the original shipping package will be considered new and unused.
All other equipment is considered used. Used equipment must be completely decontaminated and cleaned before being returned. All foreign substances that have comein contact with the equipment must be documented.
Download USA Decontamination Sheet
Please obtain an RMA number
A Return Material Authorization (RMA) number must be obtained prior to returning any equipment to Brooks Instrument for any reason. To obtain an RMA number, use our online RMA Tool.
For any repairs or returns concerning the GF Series or any former Celerity, Unit, Mykrolis, and Tylan mass flow meters or mass flow controllers, please click here to submit a RMA request.
